Privacy Policy
Last Updated: 6 December 2025
This Privacy Policy applies to your access and use of the Isopure UK website at www.isopure.co.uk (the “Site”), which is operated by Glanbia Performance Nutrition and/or its corporate parents, subsidiaries and affiliates (collectively, “the Company”, “we”, “us” or “our”). We are committed to protecting your privacy and to handling your personal data in a lawful, fair and transparent way, in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
This Privacy Policy explains what we do with your personal data, why we do it, and what rights you have. By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please use the contact details set out at the end of this Privacy Policy.
Table of Contents
- I. WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE USE IT?
- II. AUTOMATED DECISION-MAKING AND PROFILING
- III. RETENTION PERIODS AND LOCATION
- IV. SHARING PERSONAL INFORMATION WITH THIRD PARTIES
- V. CHILDREN
- VI. SECURITY
- VII. ACCESS, CORRECTION AND YOUR RIGHTS
- VIII. COMPLAINT PROCEDURES
- IX. CHANGES TO THIS PRIVACY POLICY
- X. CONTACT DETAILS
I. WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE USE IT?
“Personal data” (or “Personal Information”) means any information that identifies you or could reasonably be used to identify you. Below we describe the types of personal data we collect, why we use it, and the lawful bases we rely on under UK data protection law (for example, “contract”, “legal obligation”, “legitimate interests” or “consent”).
A. When You Order Something From Us
When you place an order with us via the Site, we may process the following Personal Information:
- Gender
- First name and surname
- Delivery address (street, house number, post code and city)
- [Optional] Billing address (street, house number, post code and city)
- Telephone number
- [Optional] Date of birth
- E-mail address
- Payment-related information (handled via our payment service providers)
- IP address and basic device/browser information
We use this Personal Information to:
- process and fulfil your order, including taking payment and arranging delivery;
- communicate with you about your order, including confirmations and updates;
- handle returns, refunds, and customer service queries relating to your order; and
- meet our legal, tax and accounting obligations and prevent fraud or misuse of our services.
Legal bases: contract (to perform our contract with you), legal obligation (for tax and accounting purposes), and our legitimate interests (to prevent fraud, manage our business and improve our services).
B. If You Create an Account
You may choose to create an account to simplify ordering and to access additional features. If you create an account, we may process:
- Gender
- First name and surname
- [Optional] Date of birth
- Saved addresses in your address book
- Order history and order details
- Product reviews you submit
- Your favourites / wishlist
- Telephone number
- E-mail address
- IP address and basic device/browser information
We use this Personal Information to:
- manage your account and enable you to log in securely;
- process your orders and provide customer support;
- show you your order history and favourites;
- understand product preferences and improve our product range and services; and
- send you account-related communications.
Legal bases: contract (to provide and manage your account and orders), legal obligation (where applicable), and our legitimate interests (to understand customer preferences and improve our products and services).
C. Browsing Our Website
When you visit and browse our Site, we may process the following information:
- Your approximate location based on part of your IP address;
- Pages you visit and actions you take on the Site (e.g., what you click on);
- Aggregated “clickstream” data such as entry and exit pages and referring URLs or domains;
- Your type of internet browser and the type of device you use; and
- Cookie and similar technology information (see our Cookies Policy).
We use this data to operate, maintain and improve the Site, to understand how visitors use our Site and which products and content are most popular, and to help us detect and prevent fraud and security incidents.
Legal bases: our legitimate interests (to operate, secure and improve the Site, and to understand usage); and, where required for non-essential cookies and similar technologies, your consent (see our Cookies Policy).
D. When You Subscribe to Our Newsletter
If you subscribe to our newsletter, we may process:
- E-mail address
- Information on whether you open the newsletter and where you click in it
We use this information to:
- send you our newsletter with news, promotions and special offers; and
- understand which content is most relevant so we can improve our products, services and marketing.
You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in any newsletter or by adjusting your preferences in your account (if applicable).
Legal bases: consent (to send you marketing emails); our legitimate interests (to understand customer preferences and improve our marketing, in relation to analytics on click/open behaviour).
E. When You Contact Our Customer Service
If you contact our customer service team by e-mail, webform, chat or telephone, we may process the following Personal Information:
- Name
- E-mail address
- Telephone number
- Order number and order details (if relevant to your query)
- IP address (for online contacts)
- Content of your communications with us
- Any product reviews or feedback you provide
In some cases, customer service telephone calls may be recorded for training, monitoring and quality improvement purposes. Where calls are recorded, we will inform you at the beginning of the call, and you will have the option to object to recording where feasible under applicable law.
We use this Personal Information to:
- answer your questions and handle your requests or complaints;
- improve our customer service, products and services; and
- keep records of communications and any actions taken.
Legal bases: contract (where your query relates to an order or account), legitimate interests (to respond to queries, maintain records, improve our service, train staff), and legal obligation (where we are required to retain certain records).
F. Cookie Information
We use cookies, web beacons, pixel tags and similar technologies on the Site. These technologies may collect information about your device, browser, and how you use the Site. More detailed information about the cookies we use, the purposes for which we use them, and how you can manage your cookie preferences is set out in our separate Cookies Policy.
II. AUTOMATED DECISION-MAKING AND PROFILING
We do not use automated decision-making in a way that produces legal effects concerning you or similarly significantly affects you, within the meaning of UK GDPR Article 22.
We may, however, use profiling and segmentation to tailor our marketing communications and website content, for example by showing you products or offers based on your past purchases, browsing behaviour or click behaviour in our emails.
Legal bases: our legitimate interests (to provide relevant products and offers and improve our marketing); consent (for certain types of cookies or direct marketing where required by law). You have the right to object at any time to the use of your personal data for direct marketing, including profiling related to direct marketing.
III. RETENTION PERIODS AND LOCATION
We store your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The retention periods we apply are set out below.
A. Orders on the Website
We are generally required under applicable tax and accounting laws to keep records of your orders (including related Personal Information) for up to seven (7) years from the end of the relevant financial year, or longer if required by law.
B. Ordering When Using an Account
We retain order data linked to your account for as long as your account remains active and for the subsequent period required to comply with legal obligations (typically up to seven (7) years). If you close your account, we will remove or anonymise your account-related data where it is no longer needed, retaining only what is required for legal, regulatory or legitimate business purposes (for example, to resolve disputes).
C. Browsing the Website
Visitor and analytics data linked to your device or IP address is generally retained for up to twenty-six (26) months, after which it is either deleted or anonymised, unless a longer period is required for security or fraud-prevention purposes.
D. Newsletter Subscription
We store your Personal Information for marketing purposes until you withdraw your consent (for example, by unsubscribing) or object to receiving marketing communications. We may retain a record of your subscription and unsubscription for a further period (typically up to two (2) years) for compliance and record-keeping purposes.
E. Customer Service
We retain customer service records for as long as reasonably necessary to handle your query and for a subsequent period for internal reporting, training and to defend or establish legal claims (typically up to three (3) years, or longer if necessary). Call recordings (where used) are generally retained for up to three (3) months, unless a longer period is required for a specific investigation or legal purpose.
Location of Processing and International Transfers
Your Personal Information may be stored and processed in the United Kingdom, the European Economic Area (“EEA”), and other countries where we or our service providers operate. This may include transfers to countries outside the UK and EEA (such as the United States) that may not provide the same level of data protection as in the UK.
Where we transfer Personal Information outside the UK/EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) or other legally recognised mechanisms, and that your rights and protections are maintained.
IV. SHARING PERSONAL INFORMATION WITH THIRD PARTIES
We do not sell your Personal Information. We will only share your Personal Information with third parties as described in this Privacy Policy or where required or permitted by law.
A. To Provide Our Services to You
We may disclose your Personal Information to selected third-party service providers who perform services on our behalf, including:
- payment processing providers;
- logistics, warehousing and delivery partners;
- IT and hosting providers, website and e-commerce platform providers;
- customer service, contact centre and support providers;
- marketing, advertising and analytics partners (including providers of email services and cookies/analytics tools); and
- professional advisers (such as auditors and legal advisers).
These service providers act as our processors and are contractually required to use the Personal Information only on our instructions, to keep it secure and to treat it confidentially.
B. Compliance With Law
We may use or disclose your Personal Information where we consider it necessary or appropriate to:
- comply with applicable laws and regulations, court orders or other legal processes;
- respond to lawful requests from public and government authorities;
- enforce our terms and conditions or other agreements;
- protect our operations, rights, privacy, safety or property, or those of our affiliates, you or others; or
- pursue or defend legal claims.
C. Corporate Transactions or Events
We may disclose your Personal Information to third parties in connection with any proposed or actual reorganisation, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any part of our business, assets or stock (including in connection with any insolvency or similar proceedings). In such cases, we will take reasonable steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.
D. International Processing of Your Information
As part of the Glanbia group, and due to our use of global service providers, we may transfer and process your Personal Information in countries outside your country of residence, including the United States. Where we do so, we will implement appropriate safeguards in accordance with UK data protection law, as described in Section III above.
V. CHILDREN
The Site is intended for use by adults. It is not directed at, and we do not knowingly collect Personal Information from, children under the age of 16. If we learn that we have collected Personal Information from a child under 16, we will take reasonable steps to delete such information as soon as possible.
If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us using the details set out in Section X so that we can investigate and take appropriate action.
VI. SECURITY
We use appropriate technical and organisational measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, encryption in transit where appropriate, secure hosting, and internal policies and training.
However, no system or transmission of data over the internet can be guaranteed to be 100% secure. While we strive to protect your Personal Information, we cannot guarantee the security of any information transmitted to or from the Site; any transmission is at your own risk.
VII. ACCESS, CORRECTION AND YOUR RIGHTS
We take reasonable steps to ensure that the Personal Information we hold about you is accurate and, where necessary, kept up to date. Under UK data protection law, you have a number of rights in relation to your Personal Information, subject to certain conditions and exceptions. These rights include:
- Right of access – to obtain confirmation as to whether we process your Personal Information and, if so, to receive a copy of it;
- Right to rectification – to have inaccurate Personal Information corrected and incomplete Personal Information completed;
- Right to erasure – in certain circumstances, to have your Personal Information erased (“right to be forgotten”);
- Right to restriction of processing – in certain circumstances, to restrict our processing of your Personal Information;
- Right to data portability – in certain circumstances, to receive your Personal Information in a structured, commonly used and machine-readable format and to have that data transmitted to another controller;
- Right to object – to object, on grounds relating to your particular situation, to our processing of your Personal Information based on our legitimate interests, and to object at any time to the use of your Personal Information for direct marketing; and
- Right to withdraw consent – where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
You can update certain information (such as your contact details) at any time by logging into your account (if you have one). You can also exercise your rights by contacting us using the details set out in Section X. We may need to ask you to provide proof of identity before we can respond to your request.
We aim to respond to all legitimate requests within one (1) month. If your request is particularly complex or you have made a number of requests, we may take longer; in that case, we will notify you and keep you updated. We may charge a reasonable fee or refuse to act on your request if it is manifestly unfounded or excessive.
VIII. COMPLAINT PROCEDURES
If you have any questions or concerns about this Privacy Policy or about how we handle your Personal Information, please contact us using the details in Section X. We will do our best to address your concerns and resolve any problems.
You also have the right to lodge a complaint with the UK supervisory authority for data protection, the Information Commissioner’s Office (“ICO”), if you are unhappy with how we have used your Personal Information or our handling of your rights:
- Website: www.ico.org.uk
- Telephone: 0303 123 1113 (within the UK)
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first where possible.
IX. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time, for example to reflect changes in our practices, technologies, legal requirements or for other operational reasons. When we make material changes to this Privacy Policy, we will take appropriate steps to inform you, such as by posting a prominent notice on the Site or by sending you an email notification (if we hold your email address and it is appropriate to do so).
Any changes to this Privacy Policy will become effective when the revised version is posted on the Site, unless otherwise stated. Your continued use of the Site after any changes have been made will constitute your acknowledgement of the updated Privacy Policy.
X. CONTACT DETAILS
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your data protection rights, you can contact us using the details below:
By email:
[Insert dedicated privacy or customer support email address for Isopure UK]
By post:
[Insert full legal name of the Glanbia entity operating Isopure UK]
[Insert registered office or correspondence address]
United Kingdom
You may also be able to contact us via the contact form or customer service options provided on the Site.
