Delivery information
1. Delivery Information
1.1 What are the delivery times and costs for the United Kingdom?
We offer fast and reliable delivery across the United Kingdom with DPD.
Same-day dispatch deadline: Orders placed before 2 PM on a working day are dispatched the same day for next-day delivery. Orders placed after 2 PM are processed the following working day.
Delivery time: Delivery takes 1–2 working days (1 day if ordered before 2 PM). Please note that no deliveries are made on Saturday or Sunday*.
*Weekend delivery is available via DPD at an additional cost, which must be paid directly to DPD.
Delivery cost: Delivery is free on orders over £49. For orders below £49, delivery costs £3.99.
Delivery options: We currently offer standard home delivery only (no express delivery and no pickup points).
Carrier: All UK orders are shipped with DPD for reliable service and tracking.
Delivery destinations: Unfortunately, we cannot deliver to the Isle of Man, Channel Islands, Shetland Islands, Guernsey, Jersey, or Gibraltar yet. If you are unable to select a country on our website, it means we are unable to ship there. Orders containing address details of a non-supported country will be automatically blocked by the warehouse. Please note, we also cannot facilitate delivery to any BFPO addresses.
1.2 Where can I find my tracking information?
You can find your tracking link in the shipping confirmation email we send as soon as the carrier collects your package from our warehouse.
If you placed your order while logged in to your Isopure account, the tracking link will also appear in your account once the package has been picked up by the carrier.
If you cannot locate your tracking details but can confirm that the payment has been debited from your account, your order was likely completed successfully and should arrive within the estimated delivery timeframe.
The most common reason for not receiving your tracking link is a typo in the email address entered during checkout. In this case, you will also not have received an order confirmation email.
If you are sure your email address was entered correctly but still have not received any emails, please check the following:
- Wait for the carrier to collect your package. You will receive a tracking link by email as soon as the package is collected from our warehouse.
- Check your spam folder in case the email was filtered.
Need more help? Our customer service team is happy to assist you — contact us here.
1.3 What is the status of my delivery?
All information regarding the delivery of your order can be found using your Track & Trace code.
You can access your tracking information in three ways:
- In the email from Isopure titled “Your order is on the way”
- In the email from DPD titled “Your package is on its way”
- In your Isopure account*
*Please note: If you placed your order as a guest, this option will no longer be available after checkout.
Important: Delivery status updates in your account may occasionally be delayed. For the most accurate information, please check your DPD tracking link directly.
If you require further assistance, our customer service team is happy to help — contact us here.
